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#1 There are
plenty of qualified, full paying students out there: if
only the admissions office would do a better job of
recruiting them!
Nothing could be further from the truth.
Fewer than ten percent of the families of students
attending college can afford the average cost of a
private college education. Many of these full-paying
students will attend public institutions. Those who
don't attend public institutions have a great many
choices because every college is fighting to enroll a
full-paying student. As a result, only the hundred or so
most selective private institutions nationwide have a
sizeable percentage of their enrollment paying the full
bill. The vast majority of private institutions have
virtually all of their students receiving some form of
college-funded aid. This is not because they want to; it
is because they have to in order to enroll a class.
#2 Need-based
financial aid is a thing of the past, and private
colleges can best meet their enrollment goals by
strategically using merit aid.
While merit awards are an important
element of most colleges' pricing strategies, the fact
remains that colleges who do not take financial need
into consideration will have a less productive aid
program and will be far more likely to suffer from high
attrition on cost and perceived value issues than
institutions who do consider financial need. Many
students simply will not be able to attend because they
cannot come up with the difference between the amount of
their merit award plus federal and state entitlements
and the actual cost of attendance. Those who cannot make
up this difference will have to make significant
sacrifices. This creates a heightened concern about the
value of the experience relative to the sacrifice it
requires. Few institutions hold up well under this kind
of scrutiny. Colleges that pay attention to need among
middle-income students can significantly increase net
tuition revenue by making certain that this need is
being met.
#3 Using large
merit awards to recruit bright students who can afford
to pay is a good way for most colleges to increase
academic quality.
It is both difficult and expensive to
use merit awards to recruit bright students who can pay
their way to college. If these awards are successful,
they have a disproportionately negative impact on the
discount rate and net tuition revenue. If they do not
work, they are a wasted administrative exercise that
significantly reduces the college's flexibility to use
aid strategically to increase net tuition revenue.
Quality, measured by the traditional measuring sticks of
grades and test scores, can be increased by focusing
resources on the middle and upper-middle of the
applicant pool quality matrix. These students are more
easily influenced with smaller amounts of money, so the
average aid dollar per enrolled student is considerably
less than it is with students at the top of the profile.
A strategy that looks to increase the size of the middle
of the class and reduce the number of weaker students at
the bottom will result in a stronger and more
homogeneous learning environment that has a lower aid
cost per student.
GDAIS does reasonably priced,
successful, aid leveraging strategies for private
colleges. While we have designed award strategies to
meet a wide variety of different goals, the GDAIS aid
award matrix is typically designed to increase academic
quality and net tuition revenue without significantly
impacting the discount rate.

Much has been claimed in the last year
or so about the effectiveness of e-communication and how
the "old way" of communicating with students was
successful for the last generation of prospective
college students but not for this one. Our market
research suggests that you might want to wait before
discarding some of the methods of the past like snail
mail, print publications and telephone calls. GDAIS
interviews more than 20,000 high school seniors a year
regarding the college search process. We asked the
following question in several of the surveys and have
now compiled the results.
I am going to read some ways that
colleges may have contacted you.
Please indicate how effective each was
as a way to contact you.
Was it very effective, effective,
somewhat effective, or not effective?
If you have not been contacted in this
particular way, please say that the item does not apply
to you.
A personal
letter mailed to your home
|
Very effective |
26% |
 |
| Effective |
32% |
 |
| Somewhat effective |
29% |
 |
| Not effective |
12% |
 |
| Does not apply |
1% |
 |
An e-mail from
an admissions person at the college
|
Very effective |
18% |
 |
| Effective |
18% |
 |
| Somewhat effective |
34% |
 |
| Not effective |
21% |
 |
| Does not apply |
9% |
 |
A telephone
call from an admissions person at the college
|
Very effective |
29% |
 |
| Effective |
27% |
 |
| Somewhat effective |
22% |
 |
| Not effective |
13% |
 |
| Does not apply |
9% |
 |
A telephone
call from a current student
|
Very effective |
14% |
 |
| Effective |
32% |
 |
| Somewhat effective |
22% |
 |
| Not effective |
17% |
 |
| Does not apply |
15% |
 |
A viewbook or
prospectus
|
Very effective |
25% |
 |
| Effective |
32% |
 |
| Somewhat effective |
9% |
 |
| Not effective |
4% |
 |
| Does not apply |
8% |
 |
A course
catalog
|
Very effective |
32% |
 |
| Effective |
31% |
 |
| Somewhat effective |
30% |
 |
| Not effective |
5% |
 |
| Does not apply |
1% |
 |
The college's
Web site
|
Very effective |
27% |
 |
| Effective |
34% |
 |
| Somewhat effective |
33% |
 |
| Not effective |
6% |
 |
| Does not apply |
|
 |
A videotape of
the college
|
Very effective |
14% |
 |
| Effective |
21% |
 |
| Somewhat effective |
18% |
 |
| Not effective |
19% |
 |
| Does not apply |
28% |
 |
We continue to be impressed with the
importance of traditional letters, viewbooks, and most
importantly, course catalogs. Colleges that are not
making their catalog readily available to their
prospects are making a mistake. There is no question
that e-mail and the Web are becoming more and more
important each year, but it seems clear that this
generation of prospective students is not ready to give
up the old standbys of communication. In other words, if
you don't have a viewbook and/or a catalog that
prospective students can leave on the family coffeetable
as a ready reference, you're going to have trouble
keeping at the top of their list.

It is very difficult to develop a
completely accurate long-range pricing strategy in any
industry, but it is particularly difficult in higher
education. There are simply too many external factors
affecting what an institution can charge; however, GDA
Integrated Services has found some ways to remove as
much risk as possible from this difficult decision.
Our approach is to examine the following
three key aspects of a college or university: market
position, public image, and healthy ambition. Through a
review of the institution’s admissions and marketing
data and a series of on-campus interviews, we are able
to assess these aspects as they relate to a specific
institution and make some pricing strategy
recommendations.
Market Position
To determine market position and market
demand we look for a variety of information including
but not limited to:
-
An increase or decrease in number of prospective
students who inquire, who apply and who enroll.
-
An increase or decrease in attrition between freshman
and sophomore year.
-
An increase or decrease in percentage of students
applying for financial aid (a decrease is positive from
a pricing standpoint).
-
An increase or decrease in applications from primary
markets.
-
A strong applicant pool relative to the competition.
Public Image
To determine an institution's public
image, we consider the following issues, as well as any
available market research that might shed light on their
public image. The following is a sample of factors that
relate to "public image.":
-
An increase in the competitive rating in one or more of
the college guides.
-
Positive placement in the various comparative guides to
colleges.
-
Inclusion or improved description in one of the
subjective guide books (Yale Insider's Guide, Princeton
Review, etc.).
-
National media stories positioning the institution with
selective colleges or universities.
-
Several mentions and/or articles that appear in the
national media. (These efforts are more likely to have
a positive impact on alumni with children and high
school counselors).
-
News stories that discuss an innovative program or
activity at your college or focus entirely on your
institution. (These are different from a casual mention
or an article on an individual student or professor).
Healthy Ambition
"Healthy ambition" refers to colleges
making the mistake of peer pricing because they believe
prospective students and their families perceive a
higher price as indicative of higher quality or
prestige. While this may have been true in the 1980s, it
no longer is the case. Students and parents are more
savvy consumers and are better able to assess quality
for themselves, independently of price. For pricing and
marketing reasons, "healthy ambition" must be judged on
how the increased revenue will supplement the
institution's educational reputation, market position,
and/or public image.
To determine the "healthy ambition" of a
college in terms of a tuition increase, we test the
projected outcome of the price increase with the
accuracy of these assumptions. Here is a sample:
This price increase will:
-
Allow the university to attract more high ability
students.
-
Provide funds to implement a new program that will be
attractive to prospective students.
-
Increase the amount of financial aid funds to attract
higher ability students regardless of need.
-
Make it possible to conduct an activity that will
receive widespread national attention.
-
Allow the institution to provide a unique learning
opportunity that will set it apart from its
competition.
-
Improve the appearance of the campus, the quality of
the housing, and/or the lifestyle of the students.
-
Be perceived as adding quality to the institution.
-
Increase the chances of the institution being viewed as
a more interesting, innovative, or competitive
institution.
-
Attract more funds from individuals, corporations and
foundations.
It is important to remember that few if
any of these are the direct beneficiaries of a typical
tuition increase situation. Instead, increasing tuition
frequently leads to increased discount rates for
financial aid which result in less revenue for the
elements that will actually improve the quality of the
education. In other words, tuition increases can be
counterproductive.
While an analysis of this type has
elements of both art and science, it can help an
institution understand the likely impact of a
significant price increase. In the absence of an
improved market position, increased visibility, and an
opportunity to demonstrate that the price increase will
enhance the quality of the experience, it makes sense to
tread carefully with a price increase that exceeds the
national rate of inflation.

GDA
Integrated Services is a market research, consulting,
and services firm that specializes in customized,
integrated marketing solutions that help colleges and
universities compete successfully for students, funding,
and visibility in the twenty-first century.
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